The Platform for Enterprise-Class Crowdsourcing
Built upon our patented "Smart Crowdsourcing" system, CrowdForce™ is a robust technology platform for enterprise-class crowdsourcing of business processes.
The CrowdForce™ engine uniquely provides the scalable infrastructure and comprehensive toolset necessary to design, deploy and manage enterprise-class crowdsourcing capabilities (supporting both internal or external crowds).
The CrowdForce™ architecture is designed for rapid integration with legacy systems (CRM, marketing automation, social monitoring, etc.) and to make it easy for Crowd4Care™ to adapt and incorporate “best practices” capabilities of state-of-the art call centers (e.g. issue flagging, escalation, monitoring and reporting, SLAs, etc.) into the daily operation of your own crowdsourced social customer service offering.
You will be able to:
- Control processes
- Monitor and control quality and service levels
- Manage milestones and escalation flows
- Use tools to easily and rapidly generate applications
- Use native integration with communication channels and legacy systems
- Manage communities, profiling and rewarding of users & experts