CrowdForce

The Platform for Enterprise-Class Crowdsourcing

Built upon our patented "Smart Crowdsourcing" system, CrowdForce™ is a robust technology platform for enterprise-class crowdsourcing of business processes.
The CrowdForce™ engine uniquely provides the scalable infrastructure and comprehensive toolset necessary to design, deploy and manage enterprise-class crowdsourcing capabilities (supporting both internal or external crowds).

The CrowdForce™ architecture is designed for rapid integration with legacy systems (CRM, marketing automation, social monitoring, etc.) and to make it easy for Crowd4Care™ to adapt and incorporate “best practices” capabilities of state-of-the art call centers (e.g. issue flagging, escalation, monitoring and reporting, SLAs, etc.) into the daily operation of your own crowdsourced social customer service offering.

You will be able to:

  • Control processes
  • Monitor and control quality and service levels
  • Manage milestones and escalation flows
  • Use tools to easily and rapidly generate applications
  • Use native integration with communication channels and legacy systems
  • Manage communities, profiling and rewarding of users & experts
    and more...

News

Social Customer Service Thru the Power of the Crowd

June 27, 2013

 A recent GigaOM article titled “How can we provide better customer service? Create software that lets customers serve each other” caught our attention Since CrowdEngineering’s focus is providing customer service by customers, for customers”, this article by software analyst Ashley Verrill resonated with us and we were happy to read her conclusion that

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